OFFICIAL FAQ
Hotel de Sers - Champs-Élysées
All the answers to your questions about Hôtel de Sers Paris
Planning your stay in Paris or looking for more information about Hôtel de Sers? This official FAQ provides answers to the most frequently asked questions about our rooms and suites, Restaurant de Sers and the S'Bar, the spa and wellness area, hotel services, reservations, breakfast, parking, stay policies, and practical information to help you plan your visit just steps from the Champs-Élysées and the Golden Triangle.
Created by the Hôtel de Sers team, this page is regularly updated to provide clear, reliable, and up-to-date information. If you can't find the answer you're looking for, our team will be delighted to assist you.
To reach the hotel staff, please find the details for each department below:
Reception
Email: reception@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Reservation
Email: reservation@hoteldesers.com
Phone: +33 1 53 23 75 74
Toll-Free #: Not available
SMS: Not available
Concierge
Email: concierge@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 9 from your room
Events
Email: commercial@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: reception@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Room service
Email: restauration@hoteldesers.com
Phone: +33 1 53 23 75 12
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Restaurant
Email: restauration@hoteldesers.com
Phone: +33 1 53 23 75 12
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Spa
Email: concierge@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Reception
Email: reception@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Reservation
Email: reservation@hoteldesers.com
Phone: +33 1 53 23 75 74
Toll-Free #: Not available
SMS: Not available
Concierge
Email: concierge@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 9 from your room
Events
Email: commercial@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Housekeeping
Email: reception@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Room service
Email: restauration@hoteldesers.com
Phone: +33 1 53 23 75 12
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Restaurant
Email: restauration@hoteldesers.com
Phone: +33 1 53 23 75 12
Toll-Free #: Not available
SMS: Not available
Dial 12 from your room
Spa
Email: concierge@hoteldesers.com
Phone: +33 1 53 23 75 75
Toll-Free #: Not available
SMS: Not available
To request an invoice, please send an email to: reception@hoteldesers.com with the following information:
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Email address
• Phone number
Superior have a shower.
Deluxe have a shower or bathtub.
Deluxe Balcony have a shower.
Prestige have a bathtub.
Executive suite have a shower and bathtub.
Eiffel suite have a shower and bathtub.
Panoramic Suite have a shower and bathtub.
Marquis apartment have a shower and bathtub.
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reception@hoteldesers.com with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
Deluxe have a shower or bathtub.
Deluxe Balcony have a shower.
Prestige have a bathtub.
Executive suite have a shower and bathtub.
Eiffel suite have a shower and bathtub.
Panoramic Suite have a shower and bathtub.
Marquis apartment have a shower and bathtub.
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked: please send an email to: reception@hoteldesers.com with the following information:
• Full name
• Check-in date
• Request
• Reservation or accommodation number
• Phone number
• Email address
Superior rooms have 1 queen size bed(160x200cm) or 1 king size bed(180x200cm) or 2 single beds(90x200cm)
Deluxe rooms have 1 king size bed(180x200cm) or 1 queen size bed(160x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Deluxe Balcony rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Prestige rooms have 1 king size bed(180x200cm) or 1 queen size bed(160x200cm)
Executive suite rooms have 1 king size bed(180x200cm) and 1 sofa bed(160x190cm)
Eiffel suite rooms have 1 extra king size bed(200x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Panoramic Suite rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and
Marquis apartment rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Bed guards for children are not available.
Mattresses:
• Mattress type: Memory foam.
Pillows:
• Pillow type: Memory foam, Synthetic.
• hypoallergenic
Deluxe rooms have 1 king size bed(180x200cm) or 1 queen size bed(160x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Deluxe Balcony rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Prestige rooms have 1 king size bed(180x200cm) or 1 queen size bed(160x200cm)
Executive suite rooms have 1 king size bed(180x200cm) and 1 sofa bed(160x190cm)
Eiffel suite rooms have 1 extra king size bed(200x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Panoramic Suite rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and
Marquis apartment rooms have 1 king size bed(180x200cm) or 2 single beds(90x200cm) and 1 sofa bed(160x190cm)
Bed guards for children are not available.
Mattresses:
• Mattress type: Memory foam.
Pillows:
• Pillow type: Memory foam, Synthetic.
• hypoallergenic
We offer spaces for meetings and events, ideal for conferences, seminars, workshops, and corporate receptions:
- Marquis Lounge (60 m², up to 60 guests)
- Verrière (60 m², up to 50 guests)
- Panoramic Suite (40–80 m², up to 15 guests)
- Restaurant (60 m², up to 30 guests)
- Privatization (180 m², up to 120 guests)
All rooms feature natural light and technical equipment on request.
• For the brochure, click on this LINK.
- Marquis Lounge (60 m², up to 60 guests)
- Verrière (60 m², up to 50 guests)
- Panoramic Suite (40–80 m², up to 15 guests)
- Restaurant (60 m², up to 30 guests)
- Privatization (180 m², up to 120 guests)
All rooms feature natural light and technical equipment on request.
• For the brochure, click on this LINK.
We have 52 rooms.
(Room types for maximum 150 pax)
Superior: 16 rooms
• Surface: 20 to 24 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 WC
• Equipment: 1 queen size bed or 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Deluxe: 22 rooms
• Surface: 25 to 30 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 1 queen size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Deluxe Balcony: 7 rooms
• Surface: 24 to 28 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Prestige: 1 rooms
• Surface: 33 to 33 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 WC
• Equipment: 1 king size bed or 1 queen size bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Executive suite: 4 rooms
• Surface: 40 to 40 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Eiffel suite: 1 rooms
• Surface: 59 to 59 m²
• Max occupancy per room: 4 adults and 3 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 extra king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Panoramic Suite: 1 rooms
• Surface: 55 to 55 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 2 rollaway beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Marquis apartment: 1 rooms
• Surface: 75 to 75 m²
• Max occupancy per room: 4 adults and 3 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
(Room types for maximum 150 pax)
Superior: 16 rooms
• Surface: 20 to 24 m²
• Max occupancy per room: 2 adults and 0 children
• Composition: 1 bedrooms, 1 bathrooms, 1 WC
• Equipment: 1 queen size bed or 1 king size bed or 2 single beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Deluxe: 22 rooms
• Surface: 25 to 30 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathroom with WC
• Equipment: 1 king size bed or 1 queen size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Deluxe Balcony: 7 rooms
• Surface: 24 to 28 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Prestige: 1 rooms
• Surface: 33 to 33 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 WC
• Equipment: 1 king size bed or 1 queen size bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Executive suite: 4 rooms
• Surface: 40 to 40 m²
• Max occupancy per room: 3 adults and 2 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Eiffel suite: 1 rooms
• Surface: 59 to 59 m²
• Max occupancy per room: 4 adults and 3 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 extra king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Panoramic Suite: 1 rooms
• Surface: 55 to 55 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 2 rollaway beds , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
Marquis apartment: 1 rooms
• Surface: 75 to 75 m²
• Max occupancy per room: 4 adults and 3 children
• Composition: 1 bedrooms, 1 bathrooms, 1 living-room, 1 bathroom with WC, 1 WC
• Equipment: 1 king size bed or 2 single beds and 1 sofa bed , TV, a/c
In room smoking is not allowed
To view photos of the room, please click here
For more information, please click here
To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: reservation@hoteldesers.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reservation@hoteldesers.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reservation@hoteldesers.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
• If you have booked directly with the hotel:
Please send an email to: reservation@hoteldesers.com with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address
• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.
If a modification fee applies, we will let you know before processing your request.
To extend your stay:
Please send an email to: reservation@hoteldesers.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address
To add guest(s) to your booking:
Please send an email to: reservation@hoteldesers.com with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number
If a modification fee applies, we will let you know before processing your request.
To make a business meeting room reservation, please send an email to: commercial@hoteldesers.com with the following information:
• Date
• Number of days
• Start time
• End time
• Number of attendees
• Number of meeting rooms
• Number of accommodation (if needed)
• Special requests
• Phone number
• Email address
• Date
• Number of days
• Start time
• End time
• Number of attendees
• Number of meeting rooms
• Number of accommodation (if needed)
• Special requests
• Phone number
• Email address
The rooms that offer twin/split bed options are Superior, Deluxe and Deluxe Balcony.
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hoteldesers.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hoteldesers.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
We do offer a concierge service
Concierge :
• Available: from 08:00 to 21:00.
• Languages spoken: English and French.
• Services covered by the concierge: Activities, Babysitting, Beauty, Business meeting, Hairdresser, Medical needs, Private tours, Travel trip, Transportation, Sports, Spa, Shopping, Restaurant and Rentals.
• Clefs d'Or member: Yes.
Concierge :
• Available: from 08:00 to 21:00.
• Languages spoken: English and French.
• Services covered by the concierge: Activities, Babysitting, Beauty, Business meeting, Hairdresser, Medical needs, Private tours, Travel trip, Transportation, Sports, Spa, Shopping, Restaurant and Rentals.
• Clefs d'Or member: Yes.
To book an accommodation as a celebration attendee, please send an email to: commercial@hoteldesers.com with the following information:
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
• Date
• Number of nights
• Event name
• Number of adults
• Adults' age
• Number of children
• Children's age
• Number of baby cots
• Number of rooms
• Email address
• Phone number
We can provide private transfer from/to:
- Airport (CDG or Orly) starts at 185 EUR for 2 passengers with 2 bags.
- Paris train stations start at 130 EUR for 2 passengers with 2 bags.
Transfers are provided in Mercedes Classe E, Classe V or Classe S vehicles.
Prices may vary depending on the number of passengers and luggage.
- Airport (CDG or Orly) starts at 185 EUR for 2 passengers with 2 bags.
- Paris train stations start at 130 EUR for 2 passengers with 2 bags.
Transfers are provided in Mercedes Classe E, Classe V or Classe S vehicles.
Prices may vary depending on the number of passengers and luggage.
We do have connecting rooms for:
• Prestige
• Marquis apartment
Available for some:
• Superior
• Deluxe
• Deluxe Balcony
Not available for:
• Executive suite
• Eiffel suite
• Panoramic Suite
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hoteldesers.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
• Prestige
• Marquis apartment
Available for some:
• Superior
• Deluxe
• Deluxe Balcony
Not available for:
• Executive suite
• Eiffel suite
• Panoramic Suite
To make a specific room request:
If you have not booked yet: please indicate your request in the "comment" section when booking.
If you have already booked, please send an email to: reception@hoteldesers.com with the following information:
Full name
Check-in date
Request
Reservation or accommodation number
Phone number
Email address
For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department
E-mail: recrutement@bsignaturehotels.com
For any additional request please contact the Human Resources Department
E-mail: recrutement@bsignaturehotels.com
To submit your feedback, please send an email to: reception@hoteldesers.com and restauration@hoteldesers.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Definitely, Hotel De Sers Paris has a restaurant:
Restaurant Restaurant de Sers:
• Mediterranean, Fine Dining
• Indoor & outdoor
• Open 7/7.
• Closed from 28-JUL. to 23-AGO..
• Opening times:
• Lunch: from 12:30 to 14:00.
• Dinner: from 19:00 to 21:30.
• Price range: $$$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly from 2 years old.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Restaurant de Sers menu
Restaurant Restaurant de Sers drink list
Restaurant Restaurant de Sers website
Restaurant Restaurant de Sers:
• Mediterranean, Fine Dining
• Indoor & outdoor
• Open 7/7.
• Closed from 28-JUL. to 23-AGO..
• Opening times:
• Lunch: from 12:30 to 14:00.
• Dinner: from 19:00 to 21:30.
• Price range: $$$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly from 2 years old.
• Wheelchair accessible.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• No dress code is required
Restaurant Restaurant de Sers menu
Restaurant Restaurant de Sers drink list
Restaurant Restaurant de Sers website
To reserve a taxi, please send an email to: concierge@hoteldesers.com with the following information:
• Phone number
• Email address
• Date
• Destination
• Pick-up address
• Phone number
• Email address
• Date
• Destination
• Pick-up address
For more information about private transfer reservation, click HERE .
We encourage you to read our client reviews here.
After your stay, a review link will be sent to you by email.
If you have not received the review link, please share your review here.
• Restaurant:
After your experience, we ensure that a review link is sent via email
Please read our client reviews here.
Kindly share your review here.
After your stay, a review link will be sent to you by email.
If you have not received the review link, please share your review here.
• Restaurant:
After your experience, we ensure that a review link is sent via email
Please read our client reviews here.
Kindly share your review here.
• A safe is available in all rooms.
• Safe usage is free of charge.
• No deposit is required to use the safe.
• Lock type: Code
• Internal size: W: 20 cm / 8 in, H: 40 cm / 16 in, D: 38 cm / 15 in
• Power outlet inside: No
• Safe usage is free of charge.
• No deposit is required to use the safe.
• Lock type: Code
• Internal size: W: 20 cm / 8 in, H: 40 cm / 16 in, D: 38 cm / 15 in
• Power outlet inside: No